Shipping and Delivery
We deliver anywhere in Sri Lanka only. We have partnered with multiple courier companies to cater to our delivery needs. A professional courier company is less inclined to make any kinds of errors or mistakes, thus meeting our criteria of being a great experience for our customers. In the event where unexpected catastrophes erupt we will inform you by email and/or phone call, so that you will be updated on the situation.
Our deliveries usually complete within 2-3 working days but we have specified the delivery period as 3-5 working days to ensure that you do not get disappointed in case of unexpected external factors such as political rallies, bad weather conditions, seasonal traffic surges etc…
Cash on Delivery (COD)
Customers can pay for the orders once it arrives at your door-step via cash payment for orders up-to Rs.10,000/= only. Cash On Delivery (COD) within Colombo 1 – 15 will be charged a flat rate of Rs.100/= for delivery. COD orders out-side of Colombo 1 – 15 will be charged a minimum of Rs.150/= or the regular delivery cost, which ever is greater.
Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.
Why are packages occasionally undeliverable?
- Incorrect Address
Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. Should this occur, a redelivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.
- Refused by Recipient
If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error. In addition it is recommended that you inform wasi.lk as well, so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, should this occur, a redelivery fee will apply..